Frequently Asked Questions
Everything you need to know about your golf gear and orders.
How long does shipping take for custom golf clubs?
Custom-built clubs typically require 7-14 business days for assembly and testing before they are shipped via your selected carrier.
What is your return policy on golf apparel and shoes?
We offer a 30-day return policy for all apparel and footwear, provided items are unworn, in their original packaging, and still have the tags attached.
Do you offer professional club fitting services?
Yes, we provide virtual consultations with certified professionals to help you select the right shaft flex, loft, and grip size for your swing style.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free installment plans through Affirm for larger equipment purchases.
Are the golf balls sold on your site brand new?
Yes, all golf balls sold at Golf HQ are brand new and sourced directly from manufacturers like Titleist, TaylorMade, and Callaway unless explicitly marked as 'Recycled'.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress to your doorstep.